You can contact us on (Mobile No.) from Monday to Saturday (10 am - 6.30 pm). Or drop us a mail at (Email). We'd love to help you with your queries.
You can provide your e-mail address in our newsletter box in the footer of the website to subscribe to our newsletter. Also, you can always follow our social handle (Instagram ID) across social media platforms including Facebook, Instagram, Twitter, Pinterest and LinkedIn. This will keep you updated about ongoing offers, promotions, our new launches, blogs or about hiring.
From my account, you can access all the information related to your order(s). It gives you complete control to do the following:
- Edit your personal information like Name, Address, etc.
- Change password
- Check your order history?
No, you do not need to have an account to shop on G2G. But we do recommend you to have yourself registered with us to avail offers, discounts, and promotional store credits.
To register, you just need to click on the top right of our website. Click on the ‘Create One’ option below login to create your account.
To reset your password, please click on “Forgot Password” option available in the Account/Login page. Enter the email address and the link to set a new password will be mailed to your registered Email ID.
ORDER RELATED QUERIES
Once your payment is authorized and your order is completed, you will receive an email from G2G confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.
We do not take orders over the phone. The customer would have to place an order on www.g2gfashion.com by themselves.
Yes, you can get in touch with us on firstname.lastname@example.org and we would be able to help you out
The delivery time varies from cities to cities. Typically it takes 3-4 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in North East India & J&K etc. may take minimum 5 to a maximum of 7 days. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.
Once the order is placed, we ship the order through one of our various courier partners. All these partners are reputed, logistic service providers. Once your order has been shipped you will get an email and an SMS informing you the details of courier partner and an AWB number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.
The reasons why you would have partially received the order are: We might have shipped your items in two different shipments. The other would still be in transit. OR The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation that you are not available on your mentioned phone number, an email will be sent to you informing the same. You could call our customer care to get more clarity on your order status.
Unfortunately, that is not possible at the moment. Since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. You can email us at email@example.com to inform about such a situation. We will try our best to get the same resolved if the order is not shipped. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after deduction of Rs 150 for shipping.
To check the status of your order, log in to www.g2gfashion.com and go to “My Orders” section under “Account”. We will also email you when there is a status update to your order.
In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.
Unfortunately, we do not take preorders. You can click on Notify When Available tab and we will notify you as soon as the product has been restocked. Also, do check out social media stories for updates on re-stock.
We are sorry you're facing hiccups while placing an order; we'd hate to inconvenience you further. So here are some options: Try using a different browser or device if possible or contact us on firstname.lastname@example.org or call us on 1800 123 236 511. We are available on WhatsApp too, ping us on +91 8291579185. Our team will try to resolve your issues as soon as possible.
You can cancel your order before it is shipped. Once shipped, and you choose to cancel the order there would be a deduction of 200 INR, as the charges we had to bear to have the products packed , onward and reverse shipping.
Yes. It is possible for us to deliver your shipment to India. We would need the complete shipping address along with a local contact number. If the delivery address is of a Hotel, would recommend you to give us your personal local contact number which would be reachable at all times.
The orders are shipped within 2-3 working days. We strive our best to ship your order asap. The delivery time is within 7 working days
We ship within 1-2 days of you placing the order. For international shipping it takes about 10-12 days. For domestic shipping it takes 5-7 days. In case of any exception we would call and inform you.
In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)
SHIPPING RELATED QUERIES
A shipping charge of Rs.150 will be applicable to all domestic orders below Rs 2000. The charges will be waived off for an order value of Rs.2000 or above.
Shipping charges for our international customers will be calculated during check out depending on the order value and dimensions of your order
G2GFashion uses reputed logistics provider/partner to deliver products to your doorsteps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you.
Once your order is placed, G2G assigns your order to one of our logistics partners. An SMS would be sent to your registered phone number with the details of the logistics partner along with the AWB#. You can track the order using the AWB# on their respective website 24 hours after your order is shipped out. All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real-time!
We understand that you can’t wait at home (or office - whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day. So, in case you have missed the order delivery, please write to us at email@example.com along with your order number and we shall take care of it. In case the package is returned to us after an attempted delivery, we will be able to offer a partial refund after deduction of Rs 200 as the charges we had to bear to have the products packed ,onward and reverse shipping.